🛍️💖 Refund & Return Policy
Your satisfaction is our priority! If you’re not completely happy with your purchase, we’re here to help — but due to the nature of our products, please read our return and refund policy carefully.
🔁 Returns
We accept returns within 7 days of delivery, only under the following conditions:
✅ The product is unworn, unwashed, and unused.
✅ The original tags and packaging are intact.
✅ You notify us within 7 days via email or WhatsApp with proof of purchase.
❌ We do not accept returns on:
- Underwear, lingerie, or any intimate wear (for hygiene reasons 💕)
- Sale or discounted items
- Customized or altered products
💸 Refunds
If your return is approved, we will process the refund within 5-7 business days after receiving the returned item. Refunds are issued to your original method of payment.
If you haven’t received a refund yet:
- Check your bank or payment account again.
- Contact your payment provider—it may take some time before your refund is officially posted.
- Still need help? Email us at [ralphoren.info@gmail.com].
🔄 Exchanges
We only replace items if they are defective, damaged, or if a wrong item was sent. If you need to exchange an item, please contact us with order details and clear photos of the issue.
🚚 Return Shipping
- Customers are responsible for return shipping costs.
- For returns, we recommend using a trackable shipping service.
- We are not liable for lost or damaged returns in transit.
📩 Contact Us
For any return or refund inquiries, reach out to us at:
📧 [ralphoren.info@gmail.com]
📱 [+1 3240904854]
💌 Need a little help tracking it? Just drop us a message — we’re happy to assist.
Because you deserve fashion that fits just right — and service that feels personal 💗